Our Home is committed to excellence in serving all customers, including people with disabilities.
We will ensure that our staff members are trained and familiar with various assistive devices that may be used by residents and visitors with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take their disability into account.
We welcome people with disabilities and their service animals. Service animals are allowed in the public areas of our premises.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for visitors with disabilities, we will notify residents/families/visitors promptly. This clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternate facilities or services if available.
Feedback from the public is welcomed, as it helps to identify potential changes and assist with continuous service quality improvement. Feedback can be provided in person, by telephone, in writing, electronically, or other available formats and will be directed to the Administrator of our Home. A response can be expected within 30 days.
Training for Staff
Our Home will provide training to all employees and volunteers. This training will be provided to staff within the first month of being hired.
Modifications to Policies
Any policy of our Home that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.